At KINETIC, our tech support team is one of factors that really sets us apart. In addition to 24/7/365 availability, our friendly support technicians pride themselves on their ability to help our customers keep their machines running smoothly. Whether it’s over the phone, via email, or on-site, they’re always standing by and eager to help.
Now, thanks to the TeamViewer Assist AR app, our technicians can more easily communicate. When used with a mobile phone and headset, the TeamViewer Assist AR app allows our remote technicians to see what you see in real time at the machine, and communicate directly to troubleshoot.
Check out the video below to meet a couple of our technicians and see the TeamViewer Assist AR app in action. And contact us today to learn more about how our best-in-class tech support can help keep your facility operating at maximum productivity.
Note that in order to for us to see what you see at the machine, you’ll need a mobile phone with the TeamViewer Assist AR app, a headset or ear buds so that we can hear each other, and a data or wi-fi connection.
Have questions about Kinetic, our CNC plasma cutting systems, or our commitment to top notch tech support? Contact us today to learn more and discuss your needs. Our team is standing by to help!